ARCANESKINS.ORG
Effective Date: 05.02.2026
This Privacy Policy explains how arcaneskins.org (“we,” “us,” or “our”) gathers, processes, stores, and protects your personal data when you use our website or services, including purchasing and receiving digital gaming items. By continuing to access the Platform, you consent to the practices described below.
1. Data Controller
The organization responsible for managing your personal data is:
TRANSFORTUNALT LTD
Company No. 16568666
Registered in England and Wales
Email: info@arcaneskins.org
2. Information We Collect
We may gather and process the following types of information:
Identity & Contact Details
Name, email, billing information, and any other data you voluntarily provide.
Transaction Data
Order details, receipts, delivery records, and payment confirmations.
Payment Details
Sensitive payment information is handled exclusively by certified third-party providers; we do not retain full card numbers or security codes.
Steam & Trading Data
Steam username, trade URLs, inventory status, item delivery data, and other transaction-related metadata.
Technical Information
IP address, device and browser details, operating system, referring websites, and cookie identifiers.
Communications
Messages sent through contact forms, email, or support channels.
Verification & Compliance Data
KYC/AML documents such as ID, proof of address, and date of birth, when required by regulators or payment providers.
3. How We Collect Information
Data may be collected through:
Direct input: When you complete checkout, contact us, or use the Platform.
Automatic methods: Via cookies, logs, and analytics tools when you browse our website.
Third parties: Including payment providers (e.g., Stripe, PayPal, WooCommerce) that supply necessary transaction metadata.
4. How We Use Your Data
We process personal data for purposes including:
Fulfilling and managing orders, including delivering Dota2 items via Steam trade offers.
Communicating updates about purchases, support inquiries, or service changes.
Protecting and maintaining Platform security, including fraud prevention, diagnostics, analytics, and performance monitoring.
Meeting legal, regulatory, and financial obligations such as accounting, taxation, anti-money-laundering, and chargeback handling.
Enforcing Terms and preventing misuse of the Platform.
We only process personal information when necessary for fulfilling contracts, complying with the law, or supporting legitimate business interests such as fraud prevention.
5. Sharing and Disclosure of Data
Your personal information may be shared with trusted third parties as required to provide our services:
Payment providers, banks, and card networks for verification, fraud checks, and chargeback management.
Technical service providers such as hosting, analytics, communication, and support platforms.
Steam/Valve to complete digital item transfers.
Regulators or legal authorities if legally obligated or to protect our rights.
We do not sell personal information. Payment card details are handled exclusively by authorized providers; full card data is never stored by TRANSFORTUNALT LTD.
6. Communications
We may contact you for:
Order and trade confirmations
Account or service notifications
Security or compliance alerts
Marketing messages (only if you opt in; you can unsubscribe at any time)
Service-critical messages will always be sent, even if you decline marketing communications.
7. Cookies and Tracking
We use cookies and similar technologies to:
Support core Platform functions
Save your preferences
Analyze traffic and user behavior
Enhance advertising and performance
You can manage or block cookies through your browser or our cookie settings panel. Certain features may not work correctly if cookies are disabled.
8. Data Retention
We keep personal data only as long as necessary:
Customer service communications are retained until resolved and for archival purposes.
AML/KYC documents are stored for at least five years or longer if required by law.
Orders, invoices, and transaction records may be stored up to six years for accounting and regulatory purposes.
Cookies remain stored based on their lifespan unless manually deleted.
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Access the personal information we hold about you
Correct inaccurate or outdated data
Request deletion where appropriate
Restrict or object to certain processing
Data portability in a structured, machine-readable format
Withdraw consent when processing is based on consent
File a complaint with a supervisory authority, such as the UK ICO (www.ico.org.uk)
For rights requests, contact: info@arcaneskins.org
We do not knowingly collect data from individuals under 18. If you believe a minor has provided personal information, contact us immediately to remove it.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or operations.
Updates will be posted on this page with a revised effective date.
Continuing to use the Platform after changes constitutes acceptance of the new Policy.
11. International Data Transfers
Your data may be transferred outside the UK or EEA, for instance, to service providers or financial institutions.
Where transfers occur, appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.
12. Data Security
We implement technical and organizational measures to protect your data, including encryption, restricted access, and ongoing monitoring.
However, no system guarantees complete security. You are responsible for safeguarding your login credentials and secure account access.
Some transactions may be subject to automated checks by payment gateways or fraud detection systems. If automated decisions affect you, you can request a manual review.
Contact Us
TRANSFORTUNALT LTD
1 Waterhouse Square, London, EC1N 2ST
Email: info@arcaneskins.org